Making an appointment
Routine or non-urgent appointments can be made online via Hotdoc, or by phoning the clinic on 1300 063 3482. Hotdoc allows you to see the doctors available appointments and choose the one that bests suits you. It is free to use, and can be used to book an appointment any time. Simply download the APP on to your phone and create a login.
Please note, not all doctors are available to book appointments via Hotdoc and may require you to phone the clinic on 1300 063 3482 to make an appointment.
Emergencies
If you are experiencing shortness of breath, difficulty talking, severe allergic reactions, central chest pain, altered consciousness, severe burns or crooked fractures call 000 or proceed to the Emergency Department, Southwest Healthcare in Ryot Street, Warrnambool.
Appointment types
To ensure you have enough time to address all your health concerns, please book the appropriate consultation period. If you are uncertain please ask our receptionists to assist.
- Standard consultation: 15-20 minutes. One new illness or symptom, colds, vaccinations, repeat script, medical certificate, blood pressure check.
- Long consultation: 30-40 minutes. Procedures, multiple symptoms or concerns, mental health concerns, chronic or complicated conditions.
- Prolonged consultation: 45 minutes. New patient consultations, numerous or complex symptoms or health concerns.
Cancelling or missing an appointment
To ensure efficiency and accessibility of appointments if you cannot attend your appointment please notify the practice as soon as possible. Failure to attend your appointment on two consecutive occasions will incur a fee of $25 payable prior to another appointment being scheduled.
Teleheath consultations
Telehealth consultations will be charged in accordance with the time taken for the consultation – please refer to Practice Fees. One of our receptionist will make contact with you post consultation to arrange payment.
Home visits
Home visits are available for regular patients of WMC whose condition prevents them from attending the clinic. Suitability for a home visit will be determined by a practice nurse.
Interpreters
Interpreter services are available at all Lyndoch Medical Hub locations for non-English speaking patients through TIS National. Staff can also provide access to the National Relay Service to call people who are deaf or have a hearing or speech impairment or through the National Auslan Interpreter Service. Please speak to reception staff or your GP to arrange an interpreter.
Billing policy
We accept cash, cheque and EFTPOS payments, however we do prefer non-cash payments.
We ask that all fees are paid on the day of consultation. Payments not paid on the day will incur and additional account rate. As a minimum, the Medicare Gap fee must be paid on the day of consultation.
You can view Lyndoch Medical Hub’s Billing Policy here.
Bulk Billing
We offer universal bulk billing for the following:
- Mental Health Care Plans and Care Plan Review consultations
- GP Management Plans (GPMP)
- Team Care Arrangements (TCA)
- GPMP and TCA Review consultations
- 45 and 75 year old Health Assessments
- Aboriginal and Torres Strait Islander Health Assessments
- Home Medication Reviews
Lyndoch Medical Hub continues to be a mixed billing clinic and advises that concession card holders may still incur a fee. We ask that you provide us with a copy of any concession cards where applicable.
